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The following logs are helpful in diagnosing any printing related issue: The event log is located at the following path:Īpplications and Services Logs\Microsoft\Windows\Kernel-PnP\Device Configuration
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The Device Configuration Event log is enabled by default and is helpful when diagnosing printer driver problems. Many of the events that will be logged in the PrintService channel are published online, including recommended troubleshooting steps for each event:īack to top Device Configuration Event Log Increase the log file size if necessary to accommodate the amount of data you need to collect to troubleshoot your situation. Disable the log once troubleshooting is completed. The PrintService Operational Log will log a great number of events on a busy print server and should only be enabled for troubleshooting purposes. Right-click Operational and choose Enable Log. Expand Application and Services Logs\Microsoft\Windows\PrintService.ģ. To enable the Operational Log, do the following:Ģ. The Admin log is enabled by default, but the Operational log is not. The PrintService Event Log channel includes both an Admin and an Operational log. When you troubleshoot a printing issue, you should enable the log for the PrintService event channel. Each tool will be discussed in greater detail along with configuration steps for each specific troubleshooting scenario. The following tools are commonly used to troubleshoot Printing issues in Windows. Tools for Troubleshooting Printing Issues Test to make sure the issue is resolved.Troubleshoot the problem based on a review of the data and make relevant changes.In many cases, you will need to gather logs from both the Server and the Client. Reproduce the problem and gather relevant logs and troubleshooting data.If a new feature in Windows Server 2012 has a feature specific log then it will be discussed in the following sections. Enable logging and event channels for the Print Spooler and any other feature specific logs or event channels.Gather screenshots from both the Print Server and the Client if possible. Gather information about errors logged or displayed to the user or admin.Is the problem an inability to print any documents or only certain types of documents? Is the problem only seen with a specific application or when printing a specific document? Is the problem seen with only Identify and then document the type of problem.Troubleshooting Printing issues in Windows Server 2012 follows the same basic process as was used in Windows Server 2008 R2:
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Please feel free to update, add to, or add additional Troubleshooting articles to compliment this introductory article.
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You can also access hardware information from the cloud via the app, including the ink model number, online manuals and ink levels.Introduction to Troubleshooting Windows Server 2012 Printing You can even determine paper type and size, as well as other print settings, all from your smartphone.
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Users register their printer with their app via Pixma Cloud Link, and can then browse the cloud for photos and documents stored online. The Canon PPS app connects to these social network and cloud storage accounts so you can print your photos - as well as your friends' photos - from practically anywhere where you have an Internet connection.
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Combined with a free companion app for iOS and Android smart devices, users are able to browse and print photos and documents from many popular social networking and cloud storage services such as Facebook, Twitter, Flickr, Dropbox, Picasa, Evernote and more. Alongside these printers, Canon has introduced a new cloud-based printing platform called Pixma Printing Solutions (PPS). Canon today announced two new all-in-one wireless inkjet printers, the Pixma MG7120 and Pixma MG5520.